Terms & conditions

These terms govern every order placed with Wexlo, a trade name of Rybier Consulting (KvK 66637694), President Allendelaan 263, 1068 VM Amsterdam. Wexlo is a business-to-business service: at checkout you confirm that you order in the course of a business, not as a consumer, and the statutory consumer right of withdrawal therefore does not apply.

Wexlo is built for and offered to businesses. Because you confirmed at checkout that you order as a business, please tell us if you believe you are a consumer after all, so we can handle your order on that basis; letting us know is not a condition for any right the law gives you (those apply regardless), but it lets us apply them from the start. If, despite the confirmation at checkout, mandatory consumer law applies to your order, nothing in these terms limits the rights that law gives you. In that case: you have the statutory 14-day right of withdrawal for distance contracts; by ordering you expressly request that we start performing immediately; if you withdraw after that request, you owe a proportionate amount for the service already delivered; and once we have fully performed (for example, a completed scan with the report delivered), the right of withdrawal lapses, as you acknowledged by requesting immediate performance.

Wexlo runs automated accessibility scans of your websites against WCAG 2.1 AA (the technical basis of EN 301 549, the European standard for accessible ICT and in practice the route to meeting the European Accessibility Act) and delivers reports with findings, fix suggestions and a draft accessibility statement. Scan frequency, the number of domains and report languages depend on your plan as stated on the pricing page at the moment you order; that description is part of the agreement.

EN 301 549 is harmonised under Directive (EU) 2016/2102, which covers public sector websites and apps. For the European Accessibility Act no harmonised standard has been cited in the Official Journal yet, so meeting WCAG 2.1 AA does not in itself give a legal presumption of conformity with that Act.

Where your plan includes unlimited on-demand scans, a fair use limit applies: one scan per domain per hour, and never a second one while another is still running for that domain. If a site has not changed since the previous scan, we reuse that analysis instead of producing it again. This limit caps how fast you can start scans, not how many scans your plan includes.

Automated checks cover a subset of the WCAG 2.1 AA success criteria. Our reports state exactly which criteria require manual review. A scan without findings is not a compliance certificate and not legal advice: full EAA compliance also requires manual testing and organizational measures that no automated tool can replace, ours included. You remain responsible for your own website’s compliance and for how you use our reports.

You may only register domains you own or are authorized to have scanned. Our scanner visits publicly reachable pages the way a browser does and respects a per-page time limit. You are responsible for making sure scanning your site does not breach agreements you have with third parties, and you may not use the service to scan websites without authorization or for any unlawful purpose. When you register domains that belong to your clients or to any other third party, you confirm that you hold the domain owner’s or rightsholder’s permission for each of those domains, and that you can show us that permission on request. You indemnify us against claims from those third parties that arise from scanning their domains without sufficient permission, including the reasonable costs of defending such a claim.

Prices are in euros and exclude VAT. EU businesses with a valid VAT number are reverse-charged; Dutch VAT applies otherwise. Payment runs through Mollie at checkout; subscriptions are collected per billing period: monthly, or yearly for a yearly plan. You receive an invoice by email for every payment. By ordering you ask us to start providing the service immediately and you accept that delivery begins right away. We may change our prices: for running subscriptions a price change is announced by email at least 30 days in advance and applies from your next billing period; if you disagree, you can cancel before it takes effect. Obvious errors or typos in a price or description do not bind us and you cannot derive a right from them.

You can choose a monthly or a yearly subscription; which one you picked is shown on your order and on every invoice. A monthly subscription runs from month to month. A yearly subscription runs for one year and, unless you cancel, renews automatically for another year at the same price you pay now; we do not raise the price at renewal. (If that ever changed, the price-change rule in section 6 would apply: you would hear about it by email at least 30 days beforehand and could cancel before it took effect.) Either way you can cancel at any time, via the portal or by emailing hello@wexlo.eu, and the cancellation takes effect at the end of the period you are currently in: the current month, or the current year for a yearly plan. Amounts already paid are not refunded for partial periods, except where mandatory law provides otherwise.

Automatic year-on-year renewal is the arrangement for the business customers these terms are written for (section 1). If mandatory consumer law applies to your order after all (section 2), a yearly subscription does not silently commit you to a new fixed year: after the first year it continues on a month-to-month basis that you can cancel at any time, with no more than one month’s notice.

Changing your plan or domains.You can upgrade to a higher plan at any time: we charge the new plan’s price straight away and credit the time you already paid for as extra days on your new plan, so you never pay twice for the same period. On a yearly subscription the same rule applies with the yearly price: the remaining value of what you already paid, not the remaining time itself, is converted into extra days on the new plan. When you upgrade, you can also choose to switch to monthly billing from that moment on. A downgrade to a lower plan takes effect at the end of your current billing period (for a yearly subscription, the current year). Each domain slot can be pointed at a different domain once a calendar month; if you mistyped the domain you just entered, you have 24 hours to correct that same entry (a correction, not a second change), and it adds no extra scan or domain. Agency-plan customers can add or remove domains at any time above their plan’s included minimum; each added domain is billed in full for the billing period in which it is active (even for a single day, with no pro-rata), and settled at the next renewal. While we finish the self-service tools for this, email hello@wexlo.eu and we arrange it for you.

Our service is digital and delivered immediately, so, except where mandatory law requires otherwise, amounts paid are not refundable once a billing period has started. If you think a charge is wrong or a scan looks off, email hello@wexlo.eu first. Reversing a payment (a card chargeback or direct-debit recall) without contacting us first is a breach of these terms; we may suspend your account, cancel your subscription, stop scanning your domains and recover the reversed amount together with any bank or scheme fees. We keep a record of your order, your acceptance of these terms and each delivered report for exactly this purpose. We aim to acknowledge and respond to complaints within 14 days of receiving them.

Reports are yours to use inside your organization and to share with your auditors, clients or suppliers. The scanning platform, the scan engine and the report templates remain ours. Reports are partly AI-generated (the plain-language summaries) and marked as such; AI-generated text can contain errors, which is one more reason a report is input for your compliance work, not a certificate.

Only you, as the party we contracted with, derive rights from this agreement and from the reports; a third party, including a client of yours we never contracted with, cannot derive any right against us from a report. You may pass reports on as part of your own service to your clients, and you stay responsible for the advice you build on top of them. You may not present a report as a certification or seal of approval from us, and you keep the scope notes and the AI-generated markings intact unless we have agreed otherwise in writing.

Access to your reports. Reports and draft statements you purchase as a one-off service are delivered to you as files. You may keep, use and share those files within your organisation without limitation. The report stays available in the portal and through the download link in the delivery email for ninety days after delivery; if a re-measurement produces a new report, that period applies again from its delivery. With a subscription you have access to your reports in the portal for as long as the subscription runs; after it ends you can download them for a further thirty days. Access ending does not affect the files you have already received. We keep the report files and the underlying findings for twelve months after delivery and delete them after that.

How we handle personal data, including what we deliberately do not store from your pages, is described in the privacy policy. Where we process personal data on your behalf when scanning the domains you designate, our data processing agreement (DPA) applies and forms part of these terms: no separate signature is needed.

We run the service with care on EU infrastructure and aim for high availability, but do not offer a formal uptime guarantee (SLA) in this version. Missed or delayed scheduled scans are re-run, not refunded. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose; we are not liable for indirect damage such as lost profit or for regulatory penalties concerning your website. These limits do not apply where mandatory law forbids them, and nothing in these terms limits liability for intent or gross negligence on our part. Our site and reports may link to third-party websites we do not control; we are not responsible for their content or availability.

We are not liable for failure or delay caused by circumstances beyond our reasonable control: for example, outages at hosting or payment providers, network failures, or government measures. If such a situation lasts longer than 30 days, both you and we may cancel the affected subscription as of the end of the current billing period.

We may suspend or end your access if you materially breach these terms: for example, non-payment after a reminder, scanning domains without authorization, or abuse of the service. We will tell you why. You can end the agreement at any time as described in section 7. Provisions that by their nature should survive (such as payment obligations, liability limits and data protection) remain in force after the agreement ends.

We may update these terms; for running subscriptions we announce changes by email at least 30 days in advance, and you can cancel before they take effect. Dutch law applies. Disputes go to the competent court in Amsterdam; if you are a consumer, you may instead choose the court that has jurisdiction under the law within one month after we invoke this clause, and mandatory jurisdiction rules of your country of residence remain unaffected. These terms exist in English, in Dutch (wexlo.eu/nl) and in French (wexlo.eu/fr): if the versions diverge, the English version prevails. This does not affect the mandatory consumer protection rules of your country of residence, and for consumers in the Netherlands the Dutch version always prevails. Questions first? Email hello@wexlo.eu. That is almost always faster.

This website and the customer portal are services under the European Accessibility Act, so the same requirement we measure for our customers applies to us. We aim for WCAG 2.1 level AA on every page, we test every page with axe-core before each release and we assess by hand what a machine cannot judge.

Our accessibility statement sets out the current level, how we tested, which limitations we know about and by when we expect to have fixed them. That statement forms part of these terms and is on our accessibility page.

If you run into an accessibility barrier on our own website or portal, email hello@wexlo.eu. We aim to reply within five working days and to fix a confirmed barrier in the next release. The statement names the supervisory authority you can turn to if our answer does not satisfy you.