General terms and conditions

These terms apply to every order placed with Wexlo, a trading name of Rybier Consulting (KvK 66637694), President Allendelaan 263, 1068 VM Amsterdam. Wexlo is a business-to-business service: at checkout you confirm that you are ordering in the course of a business, not as a consumer, and the statutory consumer right of withdrawal therefore does not apply.

Wexlo is built for and aimed at businesses. Because you confirmed at checkout that you are ordering as a business, we ask you to let us know if you believe you are in fact a consumer, so that we can handle your order on that basis; reporting this is not a condition for any right the law gives you (those apply regardless), but it lets us apply them immediately. If mandatory consumer law nonetheless applies to your order, despite the confirmation at checkout, nothing in these terms limits the rights that law gives you. In that case: you have the statutory 14-day right of withdrawal for distance contracts; by placing an order, you expressly request us to begin performance immediately; if you withdraw after that request, you owe a proportionate amount for the service already delivered; and once we have fully performed (for example a completed scan with a delivered report), the right of withdrawal lapses, as you acknowledged when requesting immediate performance.

Wexlo runs automated accessibility scans of your websites against WCAG at level AA (the technical basis of EN 301 549, a European standard for accessible ICT) and delivers reports with findings, fix suggestions and a draft accessibility statement. A scan applies WCAG 2.1 or a later version; the report for that scan states which. Scan frequency, the number of domains and the report languages depend on your subscription as described on the pricing page at the time of ordering; that description forms part of the agreement.

EN 301 549 V3.2.1 is harmonised under Directive (EU) 2016/2102, which covers websites and apps of public sector bodies. No harmonised standard for the European Accessibility Act has yet been published in the Official Journal of the EU, so complying with WCAG 2.1 AA or WCAG 2.2 AA does not, on its own, give rise to a legal presumption of conformity with that Directive.

If your subscription includes unlimited scans on request, a fair-use limit applies: one scan per domain per hour, and never a second one while one is still running for that domain. If a site has not changed since the previous scan, we reuse that analysis instead of running it again. This limit restricts how fast you can start scans, not the number of scans included in your subscription.

The Agency subscription is intended for domains you manage on behalf of your clients. We may decline a sign-up, and we may convert an existing subscription, with 30 days' notice, to the business subscription that matches your usage. In that case, the rate for that subscription applies from the next billing period.

Automated checks cover part of the WCAG success criteria at level AA. Our reports state exactly which criteria need manual checking. A scan with no findings is not a compliance certificate and not legal advice: full EAA compliance also requires manual testing and organisational measures that no automated tool can replace, including ours. You remain responsible for the compliance of your own website and for how you use our reports.

You may only register domains that belong to you or that you are authorised to have scanned. Our scanner visits publicly accessible pages the way a browser does, and respects a time limit per page. You are responsible for ensuring that scanning your site does not breach agreements with third parties, and you may not use the service to scan websites without authorisation or for unlawful purposes. If you register domains belonging to your clients or another third party, you confirm that you hold the domain owner's or rights holder's consent for each of those domains, and that you can show that consent on our request. You indemnify us against claims from those third parties arising from scanning their domains without sufficient consent, including the reasonable costs of defending against such a claim.

Prices are in euros and exclude VAT. Prices, invoices and VAT are always in euros. If you pay from a country where we offer a local payment method that exists only in its own currency, the charge itself may be made in that currency: the amount is then the euro amount of your order, converted at the European Central Bank reference rate on the day of payment. The converted amount is shown on your order and on the payment screen before you pay, and your invoice states it alongside the euro amount. For EU businesses with a valid VAT number, VAT is reverse-charged; otherwise Dutch VAT applies. Payment runs through Mollie at checkout; subscriptions are collected per billing period: monthly, or annually for an annual subscription. You receive an invoice by email for every payment. By placing an order you request us to start the service immediately and accept that delivery begins right away. We may change our prices: for existing subscriptions we announce a price change by email at least 30 days in advance, and it takes effect from your next billing period; if you disagree, you can cancel before it takes effect. Obvious errors or typos in a price or description are not binding on us; you cannot derive any rights from them.

You can choose a monthly or an annual subscription; which one you chose appears on your order and on every invoice. A monthly subscription runs from month to month. An annual subscription runs for one year and then automatically renews for a further year at a time, at the same price you currently pay, unless you cancel; we do not increase the price on renewal. (Should that ever change, the price-change rule from article 6 applies: you will hear about it at least 30 days in advance by email and can cancel before it takes effect.) Either way, you can cancel at any time, via the portal or by emailing hello@wexlo.eu, and the cancellation takes effect at the end of the period you are in: the current month, or the current year for an annual subscription. Amounts already paid for partial periods are not refunded, except where mandatory law provides otherwise.

Automatic annual renewal applies to the business customers these terms are intended for (Article 1). If mandatory consumer law applies to your order after all (Article 2), an annual subscription does not tie you silently into a new fixed year: after the first year it continues monthly and you can cancel at any time, with a notice period of at most one month.

Changing your subscription or domains. You can upgrade to a higher-tier subscription at any time: we charge the price of the new subscription immediately and convert the time you had already paid for into extra days, so you never pay twice for the same period. On an annual subscription, the same rule applies using the annual price: the remaining value of what you already paid, not the remaining time itself, is converted into extra days on the new subscription. When you upgrade, you can also choose to switch to monthly billing from that point onward. A downgrade to a lower subscription takes effect at the end of your current billing period (on an annual subscription: the current year). You can point each domain slot at a different domain once per calendar month; if you mistyped the domain you just entered, you have 24 hours to correct that same entry (a correction, not a second change), with no extra scan or domain. Customers on an Agency subscription can add or remove domains above the included minimum of their plan at any time; each added domain is billed in full for the billing period in which it is active (even if that is only one day, with no proration), and settled at the next renewal. While we scale back the self-service options for this, you email hello@wexlo.eu and we arrange it for you.

Our service is digital and delivered immediately, so, save for mandatory law, amounts paid are not refunded once a billing period has started. If the charge was made in a currency other than the euro, we also refund in that currency, at the reference rate on the day the refund is made. The amount you receive back can therefore differ slightly from the amount you paid; that difference is the exchange-rate difference and not a deduction. Is something wrong with a charge or a scan? Email hello@wexlo.eu first. Reversing a payment (a credit card chargeback or a direct debit reversal) without contacting us first is a breach of these terms; we may then suspend your account, terminate your subscription, stop scanning your domains and recover the reversed amount from you together with any bank or scheme costs. We keep a record of your order, your acceptance of these terms and every report delivered for this purpose. We aim to confirm and answer complaints within 14 days of receipt.

You may use and share reports within your organisation and with your auditors, customers or suppliers. The scan platform, the scan engine and the report templates remain ours. Reports are partly AI-generated (the plain-language summaries) and marked as such; AI-generated text can contain errors, one more reason a report is input for your compliance work, not a certificate.

Only you, as the party with whom we entered into the agreement, derive rights from this agreement and from the reports; a third party, including a client of yours with whom we never entered into an agreement, cannot derive any right against us from a report. You may pass on reports as part of your own services to your clients, and you remain responsible for any advice you add on top of that yourself. You may not present a report as a certification or quality mark from us, and you must leave the scope markings and the AI markings intact unless we have agreed otherwise in writing.

Access to your reports. Reports and draft statements that you purchase as a one-off service are delivered to you as a file. You may keep, use and share those files within your organisation without restriction. The report remains available in the portal for ninety days after delivery, and via the download link in the delivery email; if a re-check produces a new report, that period starts again from its delivery. With a subscription, you have access to your reports in the portal for as long as the subscription runs; after termination, you can still download them for thirty days. The expiry of that access does not affect the files you have already received. We keep the report files and the underlying findings for twelve months after delivery and delete them afterwards.

How we handle personal data, including what we deliberately do not store from your pages, is set out in the privacy policy. Where we process personal data on your behalf when scanning the domains you designate, our data processing agreement (DPA) applies, which forms part of these terms: a separate signature is not required.

We run the service with care on EU infrastructure and aim for high availability, but in this version we do not give a formal uptime guarantee (SLA). Missed or delayed scheduled scans are re-run, not refunded. Our total liability per claim is limited to the amount you paid us in the 12 months before the claim arose; we are not liable for indirect damage such as lost profit, or for fines imposed by market surveillance authorities over a website scanned under this agreement, whether that is your own website or that of a client to whom you pass on our reports. These limitations do not apply where mandatory law prohibits them, and nothing in these terms limits liability for intent or gross negligence on our part. Our site and reports may refer to third-party websites over which we have no control; we are not responsible for their content or availability.

We are not liable for shortcomings or delay caused by circumstances beyond our reasonable control: for example outages at hosting or payment providers, network failure or government measures. If such a situation lasts longer than 30 days, both you and we may terminate the affected subscription at the end of the current billing period.

We may suspend or terminate your access if you materially breach these terms: for example, not paying after a reminder, scanning domains without authorisation, or misusing the service. We will tell you why. You can terminate the agreement at any time as described in article 7. Provisions that by their nature are meant to continue (such as payment obligations, liability limitations and data protection) remain in force after the agreement ends.

We may amend these terms; for existing subscriptions we announce changes at least 30 days in advance by email, and you can cancel before they take effect. Dutch law applies. Disputes go to the competent court in Amsterdam; if you are a consumer, you may, within one month after we invoke this clause, choose the court that has jurisdiction under the law, and the mandatory jurisdiction rules of your country of residence remain unaffected. These terms exist in English, Dutch (wexlo.eu/nl) and French (wexlo.eu/fr): if the versions differ, the English version prevails. This does not affect the mandatory consumer protection rules of your country of residence, and for consumers in The Netherlands the Dutch version always prevails. Have a question first? Email hello@wexlo.eu. That is almost always faster.

This website and the customer portal are services under the European Accessibility Act, so the same requirement we measure for our customers applies to us. We aim for WCAG 2.1 level AA on every page, we test every page with axe-core before a release, and we assess by hand what a machine cannot assess.

Our accessibility statement describes the current level, how we have tested, which limitations we are aware of, and when we expect to have resolved them. That statement forms part of these terms and appears on our accessibility page.

If you run into a barrier on our own site or in the customer portal, email hello@wexlo.eu. We aim to respond within five working days and to fix a confirmed barrier at the next release. The statement states which market surveillance authority you can turn to if our answer does not satisfy you.

Wexlo is a trading name of Rybier Consulting (KvK 66637694). Rybier Consulting bears editorial responsibility for all content published on wexlo.eu and wexlo.nl, including the blog articles and the pages with legal and enforcement information. Every published text is reviewed for content before publication and checked source by source for every factual claim. Questions or correction requests about published content can be sent to hello@wexlo.eu.