Does the European Accessibility Act apply to my business?
The EAA (Directive (EU) 2019/882) has applied since 28 June 2025 to consumer-facing services in the EU — e-commerce is the broadest category: if consumers can buy products or services on your site, you are in scope. That includes non-EU companies selling to EU consumers. Purely B2B services fall outside it. Micro-enterprises providing services (fewer than 10 employees and ≤ €2M turnover) are exempt for services. Whether the law applies to your specific case is a question for your lawyer — what we can tell you is exactly what fails on your site.
What happens if my site doesn't comply?
Enforcement is national: each member state has its own market-surveillance authority (ACM in the Netherlands, DGCCRF in France, FOD Economie in Belgium, the Länder authorities in Germany) with its own practice and penalties. As of mid-2026 authorities are moving from setup to active enforcement — audits, complaint handling, and formal warnings are running. We deliberately don't quote fine amounts: the honest framing is that the deadline passed on 28 June 2025, and the question is whether you can show evidence of what you did.
Is a Wexlo scan an accessibility audit?
No — and any automated tool that calls itself an audit is overselling. A scan is automated: it reliably covers roughly 30–50% of the WCAG 2.1 AA success criteria. An audit adds human judgment: keyboard flows, screen-reader testing, meaningful alt text, logical reading order. Every Wexlo report states which criteria were tested automatically and which need manual review, so an auditor can start from our evidence instead of from zero.
What exactly is in a report?
Every finding with its rule, WCAG criterion, impact level, and CSS selector; a plain-language explanation and a concrete fix suggestion (markup/ARIA/CSS) per finding; an HTML and PDF version; and a draft accessibility statement for your site. Explanations are AI-drafted and marked as such — the findings come from the rule engine, not from AI.
What does it cost?
Plans start at €49/mo for one domain with monthly re-scans, and scale by number of domains and scan frequency — all prices are on the pricing page, excluding VAT. The one-page scan is free, no account needed.
Why don't you sell an accessibility overlay?
Overlays inject a JavaScript widget and claim to make a site compliant client-side. In April 2025 the FTC's final order against overlay vendor accessiBe (Docket No. C-4817, a $1M non-admission settlement) barred it from claiming its automated products can make websites WCAG-compliant without evidence. We take the opposite approach: findings and fixes in your actual code.
There are free accessibility checkers — why pay for Wexlo?
Free tools like Lighthouse or a browser extension check one page, in your browser, once — great for a spot-check. Wexlo is built for evidence you can keep: it crawls up to 100 reachable pages per scan on desktop and mobile, turns every finding into a plain-language explanation and a concrete code fix, delivers an HTML and PDF report plus a draft accessibility statement, and re-scans on a schedule so regressions get caught. The rule engine underneath is the same axe-core — you pay for the pages, the fixes, the evidence, and the repetition, not for a secret algorithm.
What if I disagree with a finding — or the scan finds nothing?
The rule engine (axe-core) decides what counts as a finding, not us and not the AI, so results are reproducible. If you think a finding is wrong or doesn't apply, email us and a person looks at it — the report always names the exact rule and CSS selector, so it's easy to check. And if a page comes back clean, that's not a wasted scan: a dated report showing what passed is exactly the kind of evidence the accessibility statement asks for.
Which languages do reports come in?
English on Starter; English, Dutch, French, and German on Growth and Business. The scan itself works on sites in any language.
How often do you scan?
Monthly on Starter, weekly on Growth, daily on Business — plus on-demand scans from your portal. Re-scans catch regressions and verify fixes.
Do I need to install anything?
No. We scan publicly reachable pages the way a browser does. No script on your site, no access to your repository, no agency handover.
How do I get started?
Run the free one-page scan — no account needed. If it's useful, pick a plan and register your domains in the portal; your first full report (up to 100 reachable pages, on desktop and mobile) runs right after. No installation, no sales call, nothing to set up on your side — you go from a URL to evidence, not into a project.
What is a draft accessibility statement, and is it enough?
The EAA expects you to publish information about your service's accessibility. We generate a draft statement based on your scan results — a solid, honest starting point. It becomes "enough" once you complete it with what automated testing can't see (manual checks, organisational measures) and keep it current. We're explicit about that: the draft says what was and wasn't tested.
Can I cancel anytime?
Yes. Subscriptions run monthly and you can cancel from the portal with one click; access runs until the end of the period you already paid for. No annual lock-in, no cancellation call.
How does the yearly plan and its renewal work?
You can pay monthly or yearly — the yearly plan gives you 2 months free (you pay for 10 months, we scan for 12). A monthly plan runs month to month; a yearly plan runs for a year and then renews automatically for another year at the same price, so it never jumps at renewal. You can cancel either one anytime from the portal, and the cancellation takes effect at the end of the period you already paid for. Section 7 of the terms has the full detail, including how this works if consumer law applies to you.
Can I change my plan or swap a domain later?
Yes. You can upgrade anytime — you pay the new plan's price straight away and the time you already paid for is credited as extra days, so nothing is lost. That works on yearly plans too: your remaining value converts into extra days on the new plan, and you can switch to monthly billing at that moment if you prefer. A downgrade starts at the end of your current billing period (on a yearly plan: the current year). Each domain slot can be pointed at a different domain once a calendar month; if you just mistyped, you have 24 hours to correct that same entry (a fix, not a second change). On an Agency plan you can add or remove domains anytime above your plan's minimum — each added domain is billed in full for the month it's active, even for a single day, with no pro-rata. For now, email us and we'll arrange any of these — self-service is coming to the portal.
Can you scan pages behind a login?
Not yet. The scanner visits your site the way a public visitor's browser does, so pages behind a login, paywall, or intranet stay out of scope. Every report lists exactly which pages were scanned.
Question not answered here? Email [email protected] — a real person reads it.